Offering clients a financial experience that is positive, easy to understand, and reflects their unique needs is critical to the long-term success of your business.

The ways in which you can reduce barriers when a client is paying for your services are many and varied, but here are three of the most impactful ways you can improve their experience.

Communicate transparently and effectively

Make sure your clients understand their options and take the time to explain billing matters in plain language. For example, provide a breakdown of the cost of care before treatment begins. This will allow clients to understand what they are responsible for and budget accordingly. Having discussions about finances early on in the treatment process will allow clients to voice any concerns they may have and work with you to find solutions that fit their needs.

Be responsive to questions and concerns

Make it easier for clients to access information about their bills and payments. This can be done by:

• Providing detailed information on their invoices, including a breakdown of charges
• Making it easy for clients to find contact information for someone who can answer questions about their bill.
• Providing clear, concise billing statements that are easy to understand and communicate any changes in charges or procedures.
• Avoiding surprise costs by providing a complete list of services provided at every visit, including services rendered while the client is waiting

Offer different payment options when possible, and work with patients to find solutions that fit their budget constraints

Enabling contactless payments is a must in today’s world. Offering clients the option to pay online will make your business stand out and be more competitive. Trends show that clients nowadays would prefer to pay their medical bills online, but they may not know that this is an option. Make sure your website and/or billing software offer a way for clients to pay their bills electronically. Please consider the following:

• Payment plans offer patients the flexibility they need and want.
• Online payments allow patients to pay anytime from anywhere on any device.
• Your practice can process payments from patients more easily with a credit-card-on-file program.
• Scheduled reminders notify patients of their payment status so they know when to expect them.

Overall, providing better customer service to clients throughout their interactions with your business is a must. It’s no secret that the quality of customer service can make or break a business. The same is true for private practices. Clients want to feel they’re being heard and that their concerns are valid. They also want to feel they’re able to communicate with their care team without feeling intimidated.

Facilitating your business’s growth is very important for us here at CompanyOn. Our billing processes can help you accomplish the above goals and much more. To learn more about how you can improve your client’s financial experience with us click here.

At CompanyOn, we’re committed to supporting our community of solo practitioners. If you have a topic you would like us to research and discuss on, please let us via our social media.

As a solo practitioner, this task seems even more crucial. The ultimate goal as a healthcare provider is not just to provide the best care possible for our clients, but to do so in the most simple and painless way.

Using automation tools as a way to collect and keep patients’ information current has helped many providers realize benefits. Costs are lowered by eliminating manual processes because it’s faster and less error-prone while improving customer experience that leads to higher retention rates.

Here are other benefits healthcare providers are seeing as a result of using automation and electronic processes for the admission and collection of client information:

Reduced Paperwork

Digital healthcare documents are designed to eliminate paperwork by collecting and storing patient information in one place and use automated data collection to save you time.

Accurate chart recording and time-saving at the point of care

Paper documents are susceptible to human error. A common example is entering dates incorrectly, particularly in the case of handwritten forms. use automated data collection to allow patients to complete forms prior to their visit. Clients need no longer to complete paperwork before they are cared for.

Retain & Export Data

The best document automation tools have the ability to retain (or “archive”) your documents so that you never lose access to the information you’ve already recorded. You can also export patient data to share with other healthcare providers, doctors, patients, and more.

Security by design

Solutions that provide data encryption, permission-based security, and other common security features are vital. What sets a secure digital documentation solution apart is its ability to help you meet your professional obligations when it comes to privacy and confidentiality.

Scaling your business

By streamlining the way you admit clients and collect information, you are building a competitive business. This process in itself could translate to more client acquisition, more referrals, and more revenue. You will be creating a path for growth for your entire practice.

Facilitating your business’s growth is very important for us here at CompanyOn. Our online forms feature can help you accomplish the above goals and much more. To learn more about how you can streamline admitting and collecting client information, please click here.

At CompanyOn, we’re committed to supporting our community of solo practitioners. If you have a topic you would like us to research and discuss on, please let us via our social media.