The Divi App

Electronic Communication Service Terms for Patients

CompanyOn is dedicated to offering secure and efficient electronic communication services. This clause outlines the terms of use for our services, ensuring both our account holders and their patients understand and agree to these terms. It is our goal to facilitate seamless and respectful communication between healthcare providers and patients.

Electronic Communication Service Terms for Patient Communication Rights

Patient Communication Rights and Consent:

Our services, including but not limited to online forms, appointment reminders, and notifications via email or SMS, require account holders to obtain clear, explicit consent from patients or clients. This opt-in consent is crucial for all forms of electronic communication facilitated through our platform. CompanyOn champions patient communication rights, expecting all account holders to honor these rights by seeking direct permission. Liability for any communication sent without patient consent rests solely with the account holder.

Zero Tolerance for Abuse:

To protect the integrity of our platform, CompanyOn enforces a zero-tolerance policy against the misuse of our Electronic Communication Service. This includes prohibitions on spamming, affiliate marketing, automated bot activities, and any other unethical communication practices. We actively monitor and review all communications for compliance. Violations may result in immediate service suspension or termination, without refund. This firm stance is key to safeguarding our email deliverability and the overall user experience.

Email Deliverability Optimization:

By using our Electronic Communication Service, account holders agree to comply with our email deliverability optimization protocols. This may involve modifying the account’s email sending volume to meet our best practice standards. Our objective is to maintain the highest level of email deliverability and service quality, ensuring efficient and reliable communication for all users.

Message and Data Rates:

Please be advised that standard message and data rates may apply to SMS messages sent or received through CompanyOn’s services. Account holders and patients should be aware that CompanyOn is not responsible for any charges incurred from mobile service providers.

Frequency of Messages:

The frequency of messages dispatched to patients will be aligned with the nature of interaction required by the account holder and their services, ensuring only necessary and relevant communication is conducted.

Opt-Out Option:

Patients retain the right to opt out of receiving SMS messages and/or emails from the account holder at any time. This can be done by directly informing the account holder, texting ‘STOP’ in response to an SMS, or clicking the ‘unsubscribe’ link in emails. It is the responsibility of the account holders to respect and promptly action these opt-out requests.

Privacy and Use of Information:

At CompanyOn, we are deeply committed to safeguarding the privacy and personal information of patients. Patient contact details are used exclusively for the provision of CompanyOn’s Electronic Communication Services and are processed in strict compliance with our Privacy Policy. This policy provides detailed information on our data handling practices and the rights of individuals regarding their personal information.

Changes & questions

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

CompanyOn may update this policy once in a while—we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site.

Questions about this policy? Get in touch and we’ll be happy to answer them!

Start now and let CompanyOn take care of your practice, while you take care of your clients.