Submit claims directly to insurers
Send claims to most major Canadian insurance providers (Sun Life, Manulife, Canada Life, Green Shield, and more) without leaving CompanyOn. Real-time status updates included.
TELUS eClaims Integration
Insurance claims, submitted in seconds. Right from CompanyOn.
Submit claims directly to TELUS Health and direct bill insurers on behalf of your clients. No paperwork, no PDF forms, no system switching. Everything happens in one workflow.
Claims, simplified
Submit in seconds Real-time status Direct billing
What it does
Direct billing, finally simple
TELUS Health eClaims connects directly to most major Canadian insurance providers. Through CompanyOn, you submit claims as part of your normal billing flow.
Real-time eligibility & coverage checks
Before you submit, see exactly what's covered for the client — service eligibility, remaining benefit, deductibles. No surprises after the fact.
97% claim accuracy with built-in validation
CompanyOn validates claims before submission against TELUS rules. Errors caught before they become rejections. Get paid faster, with fewer resubmits.
Faster reimbursements, less admin
Direct billing means clients pay only their portion (or nothing) at the visit. The insurer reimburses you directly, often within days. Cash flow is smoother.
Live in your dashboard
One workflow, end to end
Submit a claim from inside the invoice. Track status in your dashboard. Get notified the moment a claim is approved, rejected, or needs action.
- One-click claim submission from any invoice
- Real-time claim status tracking and notifications
- Detailed reporting on submitted, approved, and rejected claims
- Bulk claim submission for high-volume practices
How it works in real life
Why practices switch to direct billing
01
Stop being a payment middleman
Without direct billing, the client pays you, then files a claim, then waits for reimbursement, then complains. With eClaims, the insurer pays you directly. Clients leave happy.
02
Speed up your AR cycle dramatically
Most direct billing claims pay within 5–10 business days. Compare that to client-pays-then-claims, which can take 30+. Your cash flow gets healthier.
03
Compete with bigger clinics on convenience
For physiotherapy, massage, and counseling especially, direct billing is now what clients expect. Without it, you lose business to clinics that offer it.
Why CompanyOn
Direct billing without enterprise complexity
- Native TELUS Health eClaims integration — no third-party plugin
- Designed for licensed Canadian healthcare professionals
- Pre-submission validation reduces rejections by ~70%
- PIPEDA-compliant claim transmission with encrypted data
- Same support team for both billing and eClaims questions
Works with everything else in CompanyOn
Claims aren't separate from billing — they're part of it
When TELUS eClaims is enabled, every claim flows through your normal CompanyOn billing workflow. Claims, invoices, and payments stay synced automatically. One reconciliation, not two.
FAQ
Common questions about TELUS eClaims
Which insurance providers does TELUS eClaims support?
TELUS Health connects to over 35 insurance providers in Canada, including Sun Life, Manulife, Canada Life, Green Shield Canada, Desjardins, and many provincial and corporate plans. The full list is available from TELUS Health.
Which healthcare professionals are eligible to use TELUS eClaims?
Eligibility is set by TELUS Health and the insurance providers. Most regulated allied health professionals qualify — physiotherapists, massage therapists, chiropractors, psychologists, social workers, kinesiologists, occupational therapists, and others. Foot care nurses, RMTs, and certain other roles may have specific requirements. Reach out and we'll help you check eligibility for your designation.
Are there extra fees to use TELUS eClaims through CompanyOn?
TELUS Health charges its own per-claim fees directly to your practice (typically a few cents per claim). CompanyOn does not add markup on top — you pay TELUS directly. Setup of the integration through CompanyOn is included in your plan.
How long does claim setup take after I sign up?
Once you have your TELUS Health eClaims account approved (TELUS handles that approval, typically 5–10 business days), connecting it to CompanyOn takes about 15 minutes. Our support team walks you through it.
What happens if a claim gets rejected?
You'll see the rejection reason in your dashboard immediately. Most rejections are simple data corrections (typo in policy number, expired coverage, etc.). You fix and resubmit in one click — no need to call anyone.
Every client, fully in view. Less time lost to admin.
Join healthcare providers who use CompanyOn to keep every client's story in one place, get paid faster, and spend more time on care.
1,000+Healthcare Providers
1M+Visits Completed
40%Less Administrative Work
PIPEDA & HIPAACompliant
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- Guided Onboarding
- Setup in Minutes