Avoid EVV Mistakes: 5 Common Errors and How to Prevent Them

Electronic Visit Verification (EVV) has become an essential tool for home healthcare providers. It helps ensure transparency, accountability, and compliance. But despite its advantages, many providers still struggle with common EVV mistakes that lead to billing issues, non-compliance, and even reimbursement delays.

In this article, we’ll explore five common EVV errors and how you can avoid them with the right strategy and digital tools—ensuring smooth operations and regulatory peace of mind.

What Is EVV and Why It Matters

EVV for providers is a federally mandated system in the U.S. (and increasingly used in Canadian healthcare models) that records when and where home care services are delivered. It verifies:

• Date and time of service

• Location of visit

• Type of care provided

• Identity of caregiver and recipient

💡 Learn more about why EVV is more important than you think and how it can support your practice’s growth.

EVV is meant to increase transparency, but failing to use it correctly can cost your practice—in both time and money.

1. Missing or Incomplete Visit Records

The mistake: Forgetting to log visits, incomplete forms, or timestamp errors.
The fix: Use an EVV platform that prompts for all required fields and provides real-time alerts for incomplete entries.

🛠 CompanyOn Tip: Our platform offers real-time form validation to ensure every visit is fully documented before submission.

2. Manual Entry or Paper Logs

The mistake: Relying on outdated manual systems for verification.
The fix: Switch to a digital, mobile-friendly solution that automatically captures visit details with GPS and timestamp technology.

📱 Related: Here’s how going mobile can improve compliance.

3. Poor Staff Training on EVV Requirements

The mistake: Caregivers are not properly trained on how or when to use EVV systems.
The fix: Implement regular staff training and use systems with user-friendly interfaces to reduce friction.

🧠 Pro Tip: Use digital onboarding tools to ensure team members understand EVV expectations from day one.

4. Failing to Sync EVV With Billing

The mistake: Inaccurate or unlinked visit data can cause claims to be denied.
The fix: Use integrated tools that automatically connect EVV data with invoicing and billing systems.

🧾 Our electronic invoicing solution is built to sync seamlessly with your service records.

5. Not Backing Up Data or Reviewing Reports

The mistake: Lack of proper data storage and reporting can expose your practice to audits or legal risk.
The fix: Choose an EVV system with cloud-based storage, reporting features, and automated backups to maintain compliance at all times.

🔒 Learn more about cloud data protection and why it’s critical for compliance.

How to Avoid EVV Issues Moving Forward

Avoiding EVV mistakes starts with choosing the right technology and ensuring your workflows are streamlined for accuracy and efficiency. Look for solutions that offer:

• Mobile access for real-time verification

• Error-checking and validation prompts

• Integration with scheduling and billing

• Customizable forms for your care setting

• Reliable support and training

Simplify EVV With CompanyOn

We designed our platform with independent healthcare providers in mind—giving you the tools to stay compliant, save time, and reduce risk.

✅ Start your free 14-day trial
✅ Book a 1-on-1 demo
✅ Explore how CompanyOn simplifies compliance

With the right digital tools, EVV doesn’t have to be a challenge—it can be your advantage.